Project Management

Best Buy Unit Helps to Raise Productivity by Using Knowledge Base With Mobile Access

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Executive Summary

Geek Squad - the customer support arm of electronics retailer Best Buy - wanted to cut the time that its field technicians needed to solve on-site customer issues. To do so, it created a knowledge base hosted on Microsoft Office SharePoint Server 2007 and optimized for access from Windows Phones. Now, customer service visits are often shorter, and the solution provides a great platform for training and future enterprise applications.

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