Unified Comms

Biggest Contact Center in the Balkans Empowers Telekom Serbia

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Executive Summary

Via installing the biggest contact center in the Balkans, Telekom Serbia succeeded in interconnecting all departments and channelling the freshest information about its services through to nearly 3 million customers. For Telekom Serbia, Algotech installed an Avaya Communication Manager based on SIP technology, Avaya Interaction Center 7.1, Avaya IR, NICE voice and screen recording, Avaya CMS and Cognos.

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