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Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more sophisticated demands from Bluebean's customers. Bluebean also faced difficulty in attracting new customers, especially those implementing large promotional campaigns. Most potential customers are not confident that the hosted solution can meet their business needs. Bluebean deployed the Avaya PABX system and installed the Avaya Call Management System, CTI server interface as well as call recording. The new system allowed Bluebean to better serve its large customers. The Call Management system also allowed closer monitoring of call center performance to ensure Bluebean always delivers the best standards to their customers.
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