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Business IT is a relative newcomer to process automation. Whereas automotive and heavy equipment manufacturers have used software to smart-wire products and eliminate wearyingly repeatable tasks from engineering processes, IT management, until recently, had not adopted a similar approach to automating IT activities. Industry awareness of the significant resource and quality benefits from automation is rising quickly. The big news for business is that significant chunks of repetitive work can be automated. Financial services company BT Financial Group got to work with the BMC Atrium Orchestrator platform, driving down costs and significantly reducing the number and duration of manual and repetitive tasks from infrastructure support and maintenance.
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