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The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial institutions that rely on CARFAX Vehicle History Reports feel the effect on their businesses. CARFAX is addressing the need for 24/7 information delivery by adopting IT Infrastructure Library (ITIL) best practices and implementing Business Service Management (BSM) solutions from BMC Software. The IT staff has created a sophisticated service management environment that automates batch scheduling, assesses the impact of batch job failures, establishes and manages Service Level Agreements (SLAs), and monitors systems to detect potential service disruptions and prevent them.
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