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Concur is committed to helping clients drive down the costs out of business through innovation. That means constantly improving its solutions to meet changing customer needs and expectations for functionality, flexibility, and availability. Clients use their systems to book trips and handle their expense reporting. And while clients will tolerate occasional delays in the expense reporting system, one still needs to keep that system highly available to keep customer satisfaction high. With an expanding customer base and increasingly complex IT infrastructure, the staff could no longer handle the volume and velocity of changes using manual processes. They addressed this business need with BMC BladeLogic.
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