Business Intelligence

BMC Software Case Study: CSC Australia

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Executive Summary

One of the major challenges facing IT infrastructure and services providers is multisourcing. There is a growing tendency for customers to use a selection of specialist providers, rather than sourcing everything from a single supplier. This more 'Blended' approach to IT services procurement places renewed emphasis on vendors' capacity for collaboration. With significant parts of outsource business up for tender over a two-year period, CSC wanted to tip the scales in its favour. Re-modelling its services on BMC Remedy IT Service Management version 7 has proven to be a sound decision. The decision also proves CSC's commitment to deliver best of breed solutions to its customers through significant investment and innovation.

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