IT Policies Investigate

BMC Software Case Study: Jackson Health Systems

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Executive Summary

JHS wanted to enhance efficiency through automation, implement best practices centered around IT Service Management and ITIL, "Go green" by reducing the paper required to process service requests and standardize and improve its service support to its end user's and business units while leveraging their existing IT investments through integration. JHS decided to upgrade to BMC Service Desk Express version 9.8 and implement BMC Client Services Enhanced Self Service portal.

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