BMC Software Case Study: Logica Australia

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Executive Summary

As business demands on IT continue to increase, it only makes sense that the pressure rolls downhill. Business and technology service providers like Logica take on enormous demand from clients, and in turn, place ever-increasing workloads on the management software they employ to ensure service delivery. In choosing BMC Remedy IT Service Management Suite, Logica Australia's Service Division recognized and reacted to shifting customer needs. Logica's mainstay customers (energy and utility providers, government agencies, and transportation and logistics companies) are increasingly looking to leverage technology to bring efficiency to other parts of their business, and require IT service management software that can scale and adapt to new business challenges.

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