Data Management

BMC Software Case Study: UGI Utilities, Inc.

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Executive Summary

UGI Utilities has built a solid reputation for superior service and outstanding customer satisfaction. The company's track record for service awards is unmatched by any other gas utility in the U.S. When customer service reps are talking to customers on the phone, they need to answer questions, solve problems, and schedule service calls without delay. The Database Administration group ensures high availability and peak performance by keeping the underlying IBM DB2 databases well tuned. To help manage the DB2 environment for optimal efficiency, the Database Administration group relies on industry-leading DB2 management solutions from BMC Software.

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