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A distributor of books to educational institutes and book shops across the country, Navyug Distributers was in need of an integrated system to co-ordinate business processes. It also wanted greater emphasis on improved customer service and financial management. The company implemented Microsoft Dynamics NAV 4.0 at its headquarters in Mumbai and across its six Carrying and Forwarding (C&F) agent locations nationwide. This had improved the C&F process cycle with real-time information available from all six locations for the management team based in Mumbai. Dynamics NAV creates visibility to company's inventory situations and profitability. Schemes and discount policies, VAT calculations were automated to benefit the company through consistent and regular treatment to similar types of customers.
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