Unified Comms

Brazilian Financial Giant Optimizes Client Service Using 3Com IP Telephony Solution

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Executive Summary

Success is the goal of every company, but for some, like Sicredi (Sistema de Credito Cooperativo), growth comes with many communications challenges. To drive its growth, Sicredi relies heavily on telephony to service its customers and work with other financial institutions and markets. The disparate solutions were unable to support their features as voicemail, voice conferencing and softphones, which would facilitate communications at it central customer service call center. To build on its prosperity, Sicredi needed advanced, integrated telephony services for its collaborators and associates. Sicredi evaluated phone systems from Cisco, Siemens, Nortel, Avaya and 3Com. After seeing demonstrations and conducting its own tests, the financial institution turned to a 3Com solution because of its proven performance, value and a low total cost of ownership, that Lermen says yielded an 18-month return on investment.

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