Breakthrough: Nationwide Building Society Serves Customers Where and When Needed

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Executive Summary

With a goal of increasing its overall market share of the UK retail savings and residential mortgage markets, Nationwide Building Society must make each and every customer experience a positive one. The society wanted to provide high-touch customer service built on high-tech solutions. Nationwide Building Society chose Unisys Appointment Manager solution to centralise and streamline booking and confirmation processes. As a result, the society has improved its ability to respond quickly and effectively to customer inquiries and requests for meetings while maximising utilisation of personnel and facility resources.

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