Breakthrough: The Brussels Airport Company Benefits From Faster Check-In, Customer Service and Baggage Handling

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Executive Summary

Brussels Airport was looking for a solution which would enable it to issue tickets, route baggage and generate boarding passes 24/7 using a common infrastructure that could be shared by more than 80 airlines. Thanks to an outsourcing agreement with Unisys including infrastructure renewal and support services, more than 17 million passengers who use Brussels Airport annually benefit from faster check-in, customer service and baggage handling. Unisys helped increase customer satisfaction through a shared technology infrastructure and Unisys technology platform allows a smoother and faster airport check-in process.

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