Data Management

British Telecom Takes Control of Amdocs CRM Data Growth to Maintain Service Level Agreements

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Executive Summary

British Telecom (BT) wanted to resolve data growth issues affecting British Telecom's mission-critical CRM application. Remove the backlog of closed cases and improve the management of new cases added daily. Reduce Process Manager data growth. Maintain rigorous Service Level Agreements (SLAs) and 24/7 availability. British Telecom is using IBM Optim Data Growth Solution for Amdocs CRM.

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