Date Added: Apr 2010
British Telecom (BT) wanted to resolve data growth issues affecting British Telecom's mission-critical CRM application. Remove the backlog of closed cases and improve the management of new cases added daily. Reduce Process Manager data growth. Maintain rigorous Service Level Agreements (SLAs) and 24/7 availability. British Telecom is using IBM Optim Data Growth Solution for Amdocs CRM.