BT Engage IT Accelerates Service Management Optimization Engagements

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Executive Summary

BT Engage IT, a Microsoft Gold Certified Partner, combines expertise in both network and desktop infrastructure to provide public sector and business clients the best overall solution. They needed resources that could scale up or down according to the size of the engagement, usually between 200 and 4,000 license seats. BT Engage IT recognized an opportunity to take advantage of resources available through the Microsoft "Services Ready" Program for Partners. The program provides Microsoft Certified Partners with scalable, field-tested engagement tools, templates, guidelines, and best practices developed by Microsoft. BT Engage IT used the resources in a recent Service Management Optimization engagement with a British property investment firm.

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