IT Policies Investigate

BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc

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Executive Summary

BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid deployment of an HP Service Management solution including ITIL best practices, consulting and education services, and HP service management software. This resulted in standardization with ITIL best practices enables measurement of compliance with Service Level Agreements (SLAs) and better adherence to contractual obligations.

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