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Mapei wanted to optimize its implementation of Microsoft Dynamics CRM, and the company's sales force wanted to use the solution to let customers submit their own orders efficiently Mapei asked Microsoft to review the solution architecture, which a Microsoft partner designed, to ensure that the implementation followed best practices and recommendations from Microsoft. An Architecture Assessment through Technical Advisory Services (TAS) for Microsoft Dynamics provided guidance and recommendations for the implementation of Microsoft Dynamics CRM 4.0. The results included guidelines on the solution design and helped the company make the best decisions regarding hardware procurement and configuration.
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