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A well-established Sydney law firm faced issue to improve client contact and services by creating a readily-accessible, easy-to-view fully documented history of client information. They got the solution from Legrand CRM with custom integration with Bull, Son & Schmidt's existing practice management system. In which they gain knowledge about client histories is no longer reliant on staff memories. Improved customer service due to formally documented contact records, complete histories in a single [Legrand CRM] record and an enhanced ability to market additional services to clients.
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