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Business Directory Firm Grows Franchise Operations With New Contact Centre

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Executive Summary

Locallife is an established network of 324 local website directories that provides links and contact details to more than two million UK businesses. To help franchisees increase their sales, Locallife decided to set up a centralised, outbound call centre at its new offices in Wolverhampton. They needed a reliable, cost-effective communications infrastructure to support the new service. Based on positive experience of working with Midland Telecom, Head of UK Franchising at Locallife invited the company to recommend an appropriate communications solution. Midland Telecom recommended the Nortel Business Communications Manager 50, based on its resilience, performance and reporting features.

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