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Excessive turnover drives expenses related to recruiting, hiring, ongoing training, and sending a steady flow of new recruits to the front lines - in the case of this large company, to multiple service centers around the country. To identify new job candidates that have the cognitive and behavioral characteristics to succeed on the job, thereby keeping turnover at minimal levels, this organization had to overcome three obstacles that were hindering the successful hiring and retention efforts within the company: The need for objectivity in the hiring decision. A lack of consistency in the hiring process and Richer behavioral insight. The organization selected the PeopleAnswers online pre-employment assessment for objective hiring recommendations, a more consistent candidate workflow, and relevant behavioral insight.
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