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C H Jones Limited, UK's leading transport industry services company, provides comprehensive fuel management services to fleet operators through its fuel bunkering services. They don't buy or sell fuel, just manage it. Customers buy fuel directly from the oil company, and notify. After confirmation with the supplier C H Jones will credit the stock in their system which is then called as per requirements. C H Jones got a lot of phone queries, customers wanting to check their stock levels, look at transactions, monitor fuel usage and identify irregularities. The weekly reports creating overhead in staff time, paper usage and postage. The company then thought of the Internet. LANSA Business Partner Technique Consultants helped them to convert their Synon model to the LANSA Repository, a tool that could automate the process. The system allows for maintenance of card and account details, offers inquiry in stock levels, card transactions and provides a variety of on-line queries, as well as reports that they can request to be emailed. They have doubled productivity within two months. People can now spend their time on real customer service instead of keying in data. The same win-win efficiency applies to online queries and reports. Customers can get all the information on their screen. Within 12 months they expect to have 80% of the customers dealing on line.
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