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Standard Life recognises that its IT systems are key to providing an exceptional customer experience. The company was keen to differentiate its IT support offering by expanding coverage of their core change, problem and incident processes based on ITIL industry best practice. CA Service Desk Manager provides Standard Life with an integrated platform for change, incident and problem management. As well as tracking IT support incidents reported by internal staff, the solution also automatically logs incidents from system monitoring tools and tracks approvals for around 300 IT changes a week.
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