Cloud

Call Center Services Provider Guarantees 99.999 Percent Uptime Assurance for Its SaaS Platform

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Executive Summary

The economy has accelerated many companies' willingness to outsource applications to control costs and gain flexibility. Despite perceived risks, even critical applications are becoming candidates for the cloud. USAN, a provider of hosted call center services to telecommunications companies guarantees its Software as a Service (SaaS) platform at 99.999 percent availability. USAN is building on its strength in telecommunications, finance, and health care to expand into more vertical enterprise markets and new geographies, including Asia/PAC and Europe. To support its growth, the company has broadened its product set to meet the needs of any contact center, including IP/PBX, Automated Call Distribution (ACD), predictive dialing, good workforce management, quality and performance management, e-Learning, and business process transformation.

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