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Capita had been awarded an outsourcing contract for a major client whose principal function is to process (utilising a 24 x 400 Mhz Unix system) some four million applications each year. Problems with response times had started to manifest themselves very early in the life of the system, resulting in considerable user frustration and an increasing backlog of queued applications. Capita's first task was to develop a detailed Capacity Planning and performance methodology which included the extensive use of Athene. The report identified all the deliverables, the pro formas for the reports and the types of reports which would be produced, plus the timeframes. This was accepted by the management of Capita and the client - and Athene was switched on to start monitoring the system.
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