IT Policies

CARFAX Implements Business Service Management from BMC

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Executive Summary

CARFAX is addressing the need for 24x7 information delivery by adopting IT Infrastructure Library? (ITIL?) best practices and implementing Business Service Management (BSM) solutions from BMC Software. This success story details how the CARFAX IT staff has created a sophisticated service management environment that automates batch scheduling, assesses the impact of batch job failures, establishes and manages service level agreements, and monitors systems to detect and prevent potential service disruptions.

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