Carriers Increase Customer Satisfaction Through Improved Web-Based Billing Solutions

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Executive Summary

In the rapidly changing and expanding world of telecommunications, carriers want to distinguish themselves from the competition by offering corporate customers advanced billing systems that go beyond the detail provided on traditional paper invoices. Carriers was looking to provide value-added services that go the extra mile - to actually help its corporate customers analyze bills - carriers are looking to implement web-based invoice presentation solutions that enable companies to drill down to see every cost behind their bill and view trends through reports. MBG developed and enhanced its invoice presentation solution in a hosted environment; MBG was selected to create a complete Web-based invoice presentation solution for a large national carrier's key enterprise accounts.

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