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HotRadio is a non-commercial radio station. For both the 'Play and Win' and 'We Play Your Music' program, listeners contact HotRadio by phone to answer a question ('Play and Win' item) or to requests a song ('We Play Your Music' program). A panel of two persons is sitting behind a desk to accept calls from listeners. This manual system has some drawbacks: It requires two employees and phone Lines are often engaged. The current phone system must be replaced by a new, more efficient system. ActiveXperts SMS Messaging Server replaces the phone system, eliminating the need for a phone-panel.
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