Case Study: US Remodelers
With hundreds of sales associates across the United States, managing call-in support is a time-consuming and costly project on a regular basis. US Remodelers needed a time saving, cost effective mobile solution to provide real-time support services to every sales associate. Mosio leveraged its expertise in real-time mobile information exchange by deploying its web-based mobile TextChat text messaging platform to enable support staff to receive and respond to sales associate's questions, comments and updates, assisting in field operations. Sales associates send text message inquiries from their mobile phones and support staff answer online via computers with internet access.