Catholic Health East Improves Problem Resolution With CA Oblicore Guarantee
Catholic Health East is a multi-institutional health system. It is the largest provider of home healthcare services in the USA. To measure the effectiveness of the IT experience for customers, Catholic Health East Information Services embarked on a service delivery project that would formalize service level agreements. Catholic Health East chose CA Oblicore Guarantee to tackle the challenge of automating SLAs, building a service catalog, as well as monitoring, managing and reporting reliable information.