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Cegeka Increases Troubleshooting Efficiency Tenfold and Enhances Customer Satisfaction With CA Wily Introscope

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Executive Summary

Cegeka is responsible for the design, development and support of an online social security application known as Ventouris. Poor availability will not only impact Cegeka's reputation and result in financial penalties for breach of service level agreements, but also affect the productivity of Cegeka's customers and the members of the public served by the solution. CA Wily Introscope, part of the CA Wily Application Performance Management solution, monitors Ventouris's transactions and Web back-end to proactively identify degradations in performance. As a result, Cegeka can now pinpoint problems in a matter of hours, rather than days. The solution is also used for acceptance testing of new Ventouris releases.

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