Data Management

Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM

Date Added: Nov 2009
Format: HTML

Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery, Centre Wellington worked with Microsoft Certified Gold Partner Infusion Development to implement Microsoft Dynamics CRM. The Customer Relationship Management (CRM) solution helps to develop a foundation for user information that more easily integrates with existing business systems. The Windows-based solution allows the municipality to enhance information access, deliver deeper business insight and meet its goals to serve its citizens more efficiently and effectively.