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Centris is one of the foremost IT service providers for health and accident insurers in Switzerland. The Swiss Health Platform (SHP) provides insurers with IT functionality for core business processes. To provide support to customers using SHP, this includes a packaged service desk module, Centris needed to improve its change, release and incident management processes. CA Service Desk Manager has enabled Centris - and its customers - to integrate and automate IT support processes. In particular, the correlation and prioritisation of tickets has reduced the IT workload.
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