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To provide support to customers using SHP, which includes a packaged service desk module, Centris needed to improve its change, release and incident management processes. The company also required a solution that could underpin its new customer-facing service desk offering. CA Service Desk Manager has enabled Centris - and its customers - to integrate and automate IT support processes. The correlation and prioritisation of tickets has proved particularly beneficial, resulting in a reduced workload for the IT administration team at Centris.
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