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The company's core operations - from taking orders to warehousing and distribution - are reliant on its IT systems. To ensure these systems remain highly available, the company's IT team must be able to manage incidents and change requests efficiently - and without incurring high operational costs. With CA Service Desk Manager Cert Octavian is able to respond to 250 calls per month from around 350 users. The solution automatically escalates issues to safeguard service level agreements and supports proactive IT management through its ability to identify incident trends.
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