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CH2M HILL wanted to reduce Human Resources (HR) administration costs and complexity while providing better service to employees and managers spread across the globe - some of whom have limited access to computers and meet company goal of reducing HR-staff-to-employee ratio from 1 to 293 to 1 to 500. The challenge was to reduce operating expenses while supporting efforts to optimize revenue-generating professional resources, a critical factor in the engineering, construction, and consulting sectors. CH2M HILL deployed Oracle's PeopleSoft Enterprise HelpDesk for Human Resources as the foundation for a service center that creates a centralized hub for HR and payroll information and processes.
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