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To achieve its goals, Charter Communications wanted to create a robust, reliable infrastructure for service delivery, while at the same time improve customer service. The company wanted to invest heavily in technology to support service delivery and creating a strong internal support desk to help customers if they do need assistance. To improve the governance and visibility of its IT activities, Charter Communications rolled out a project and portfolio management solution. Crucially, CA's project and portfolio management solution allows Charter to monitor the big picture, as well as the details. Managers can easily see how well the organization is meeting its goals, and if projects are delivering against their original objectives.
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