E-Commerce

Chemical Company Gains Valuable Visibility Into Sales and Service With CRM Solution

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Executive Summary

Arch Chemicals is a manufacturer and distributor of biocides, including treatment and performance products. The company reports approximately U.S.$1.5 billion in annual sales. Arch Chemicals is a global biocides company with manufacturing and customer support facilities worldwide. Due to its diverse portfolio of businesses, the company needed a better way to manage and analyze its sales force and customer service. Through the flexibility and simple integration of Microsoft Dynamics CRM business software with its existing systems, Arch Chemicals is increasing sales productivity and customer service performance while gaining valuable insight into its business data.

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