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China Courier Service Corporation (CCSC) is a wholly owned subsidiary of the State Post Bureau, which mainly operates domestic and international Express Mail Services (EMS). It is the first and the largest provider of express service in China. The company employs more than 20,000 professional courier staff and reaches more than 200 countries and regions as well as approximately 2,000 cities in China. CCSC decided to build a third-generation integrated track-and-trace processing platform. Essential to the new platform were high performance, high standards, centralized control, use of a realistic and flexible application, and an emphasis on a real-time track-and-trace system. CCSC required statistical analysis of each mail delivery procedure to improve management. Yet few data warehouse solutions could enable real-time data updates together with complex statistical analysis.
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