IT Policies

CIBER Replaced BMC Remedy With CA Service Desk

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Executive Summary

CIBER, Inc. is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER needed a solution that would deliver IT services faster, more cost effectively, and with a greater degree of quality. CIBER chose CA Service Desk to overcome its challenges. CA Service Desk provides incident, problem, change, knowledge, request and configuration management all within one solution. The company integrated Service Desk with asset management, software delivery and network operations management for an end-to-end solution that would improve service delivery and curtail costs.

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