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Cisco IT has a very large global unified communications deployment. Their challenge is to monitoring the large multi-site, multi-cluster network and helping ensure that reliability and service quality goals are met. They got a solution of Cisco Unified Operations Manager, Cisco Unified Service Monitor. Using the network management solution, Cisco IT measures and meets its stringent reliability and service availability goals on an ongoing basis and is able to: Proactively identify voice design and implementation problems, reduce recovery time and monitor and improve unified communications system reliability, availability, and end user experience on a continual basis.
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