Date Added: Oct 2009
Citi had invested significant time and resources in creating its certified 'Gold copy' customer database. This was not merely a technology challenge. The team wanted to create an intuitive, easy to use search system that by reducing the time spent searching for customer records, would re-enforce the value of the 'Gold copy' investment. Citi chose to work with the Microsoft FAST Search technology and Search Business Consulting (SBC) team to rapidly integrate two customer information repositories used for customer on-boarding, to ensure consistency with the company's 'Gold copy' database. This project had to satisfy the information requirements of a diverse group of users within the global trading, back office, compliance, and risk teams.