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In addition to providing customers with anytime, anywhere access to business-critical applications and information, Citrix strives to support its employees with the same level of availability to key resources. However, when field employees found themselves without a laptop or internet access, they were unable to access these resources. In such cases, it could take up to two business days to verify customer account status or fulfill requests for information. These delays, coupled with the increased burden on administrative support staff to respond to these queries, prompted Citrix to develop a secure, highly available mobile solution. It took Citrix developers just three months to lightly customize the OBIEE and Siebel CRM applications, creating a mobile solution that provides real-time access to corporate and customer information.
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