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The City of Miami, even when limited by a tight budget, looks for ways to improve the services it offers citizens. The city wanted to develop an online application to record, track, and report on nonemergency incidents, but the application's sophisticated mapping technology would require significant computing resources. Further constrained by long hardware-procurement cycles, the city needed a cost-effective, scalable solution that would maximize its available resources. The city developed its 311 application on the Windows Azure platform, taking advantage of scalable storage, processing power, and hosting provided by Microsoft. As a result, the city was able to reduce IT costs, improve the services it offers citizens, and deliver those services faster than before.
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