Business Intelligence

City of Burnaby Improves Citizen Services With an Integrated ERP Solution From IBM and SAP

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Executive Summary

The City of Burnaby, BC, is responsible for a wealth of citizen services and resources, from the operational issues, such as the water drainage system, through to social planning with the City. Legislation presents significant business challenges, particularly in the areas of reporting, budgeting and control. Existing applications, some more than 20 years old, could not be extended or developed, which prompted a complete rethink of the City's approach to technology. The City of Burnaby implemented a complete solution based on SAP Business Suite applications including financials, controlling, general ledger, funds management, plant maintenance, SAP ERP Human Capital Management and more, with vendor portals based on SAP NetWeaver Portal and reporting solutions based on SAP NetWeaver Business Warehouse.

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