City of Madrid: Coordinated Emergency Response Raises Public Safety to a New Level

Date Added: Mar 2010
Format: HTML

The Centro Integrado de Seguridad y Emergencias de Madrid's (CISEM's) mission was to reduce emergency response time, integrate information, standardize procedures and protocols, provide seamless coordination and planning, enable shared use of resources, optimize information management and promote prevention through better planning. Following the 2004 Madrid train bombings, the city sought to radically improve its emergency response capability. Madrid teamed with IBM and IBM Business Partner Indra to create the CISEM command center, which combines information from many sources including video feeds, field reports and mobile computers.