Networking Investigate

City of Virginia Beach Reduces Calls to Contact Center, Delivers Easier Access to Services

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Executive Summary

Ten million visitors a year visit VBgov.com, the official website for the City of Virginia Beach. There, they can access online services, information, and forms related to everything from garbage collection to paying their water bill. VBgov.com visitors had a tough time finding the information needed. Also, the site's previous search capabilities were lacking. VBgov.com deployed Google Search Appliance to the city's back-end CMS system was very short, and that he and his team have also used the Google Search Appliance for five other sites, including the City of Virginia Beach Schools and the sheriff's office.

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