Project Management

Clarifying Policy; Saving Time On The Job

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Executive Summary

A defense agency's senior people found that they were devoting too much time to answering questions from staff members about appropriation obligations. Agency leaders determined that they need to find a more efficient and effective means to answer employees' frequently asked questions. Agency staff worked with Management Concepts to design a digital job aid. Management Concepts helped the organization develop clear guidance for employees. The job aid decentralized the decision-making process and saved time considerably.

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