Date Added: Jan 2010
A defense agency's senior people found that they were devoting too much time to answering questions from staff members about appropriation obligations. Agency leaders determined that they need to find a more efficient and effective means to answer employees' frequently asked questions. Agency staff worked with Management Concepts to design a digital job aid. Management Concepts helped the organization develop clear guidance for employees. The job aid decentralized the decision-making process and saved time considerably.