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Club Tourism's former telephone system was unable to handle peak load calls, and was affecting business opportunities. To optimize overall telephone reception and maximize revenue for the Company, Club Tourism needed a robust system that is capable of supporting the growing demand for tour booking services at its centers. Club Tourism utilizes the Avaya IP Telephony system. For consistent operation of the system, reliability was achieved through redundancy of key equipment such as Media Server at the company's data center and head office. The Avaya Call Management System (CMS) was deployed to process important call statistics. In addition, centralized management via IP Centrex was achieved by installing a G650 Media Gateway at each center.
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